Claims Process | Aviva India

Claims Process

In the unfortunate event of a critical illness, hospitalization, disability or death, please contact our Customer Services Helpline at 1800-103-7766 or write to us at:

Claims Department 
Aviva Life Insurance Company India Ltd.
401-A, 4th Floor,
Block A, DLF Cyber Park,
Sector-20, NH-8, Gurugram,
Haryana-122 016, India


The claimant can also inform us about a death claim on our website by clicking here.

The customers and claimants can also approach our Branch offices. Our Branch office personals are well versed with the claim process and documentation. 

For Aviva Health Plus policyholders: Cashless facility is allowed in case of hospitalization and surgical claims as per terms and conditions of your policy. Please contact Medi Assist Insurance (TPA) Pvt Ltd, our Third Party Administrator on 1800-425-9499 or 91-080-26584811. You can also log in at or send email at    

Click here to view the list of network hospitals on the panel of TPA.

Step 1: Complete the claim form

Complete the appropriate form depending upon which claim is to be made. Different forms are to be filled for claims against riders, death, hospital cash benefit, group term insurance and gratuity. All details with respect to client id, policy number, policy holder name, etc should be duly filled.

Step 2: Arrange for appropriate documents

Based on the claims made, appropriate documents need to be provided. Documents can be submitted in original or photocopies, attested by a Gazetted officer, Magistrate, Tahsildar or police Sub-inspector.

Step 3: Hospitalisation and Surgical Rider Benefit Claim

Incase of Hospitalisation and Surgical Rider Benefit claim, produce all medical bills and medical report issued by the attending physician qualified under law to issue such a report.

Step 4: Submit required documents along with the claim form

Once the form is completed and documents are in place, submit them at the nearest branch office. Alternatively, you can also send us your documents by post to:

Claims Department 
Aviva Life Insurance Company India Limited
Aviva Towers, Sector 43,
Opposite DLF Golf Course,
Sector 43, 
Gurgaon 122003

Documents Required

If you have an Pension Plan, submit the original policy document along with a copy of the death certificate. For all other plans the list of documents are as follows

For all other products Death


1. Original Policy Document Y Y Y N Y N
2. Completely & Countersigned filled Claim Form Y Y Y Y Y N
3. Nominee ID proof establishing relationship with Life Insured Y Y Y N Y N
4. Copy of death certificate issued by local authority Y N N N N N
5. Address Proof of the Nominee Y N Y N N N
6. Medical Records (admission notes, discharge summary, test reports etc) Y Y Y N N N
7. Last Medical Attendance Report ( LMA) Y N Y N N N
8. Post Mortem Report ,if post mortem done Y N Y* N N N
9. FIR / Police Report if case filed with Police Y Y Y N N N
10. Panchnama / Inquest Report if case filed with Police Y Y Y N N N
11. Saving Bank Account Number Y Y Y Y Y Y
12. Newspaper cuttings Y N Y N N N
13. Contact number of Claimant Y Y


14. Existence Certificate N N N N N Y
15. PAN card of payee Y Y Y Y Y Y

* Only if death has occured.