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Customer Grievance Redressal mechanism
Aviva Life Insurance employs a well-organized approach to efficiently and promptly address customer complaints. This systematic process is crucial in ensuring our clients feel heard and valued. By maintaining this structure, we can enhance customer satisfaction and uphold our commitment to service excellence.
- You can read more about our Grievance Redressal Policy
https://www.avivaindia.com/sites/default/files/GRIEVANCE-REDRESSAL-POLICY.pdf - Submit your concern on the matrix below and we shall respond with a resolution within two weeks
- You can reach out to us with your grievance through any of the following methods.
Level 1: Escalation of your complaint
An email to complaints@avivaindia.com explaining the details of the concerned issue.
Level 2: Aviva Life Insurance Complaint Redressal Officer (CRO)
If you are not satisfied with the response that you receive, please contact our Complaint Redressal Officer (CRO). The CRO will examine your issues and provide you impartial resolution. The CRO can be reached at :
- Complaint Redressal Officer(CRO).
401-A, 4th Floor, Block A, DLF Cyber Park, Sector- 20, NH- 8, Gurugram, Haryana - 122016
Email : cro@avivaindia.com
Level 3: Insurance Ombudsman Scheme.
The insurance Ombudsman is empowered to receive and consider complaints from any person who has any grievance relating to claims, premium paid or payable, or non issue of policy documents. The remedy is available only if a complaint has been filed firstly with insurer and the same has not been resolved satisfactorily.
- For a list of Insurance Ombudsman, please visit our website www.avivaindia.com or obtain more details from our nearest branch.
AN Dec 30/25