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Register A Complaint

At Aviva Life Insurance, we aim to provide our customers with our best services. However, in case you face a problem or want to register a complaint, you can reach us through any of the following channels:

  • Customers can call us at our toll free number: 1800-103-7766 or 0124-2709046 ; Parnters can call us at our toll free number: 1800-180-2111  
  • Customers can write to us at ; Partners can write to us at For any escalations, write to 
  • Lodge your complaint online
  • Visit our nearest branch and meet our Grievance Officer who will assist you resolve your grievance/ lodge your complaint.
  • Write to us at our head office. Address: Aviva Life Insurance Co India Ltd, 4 01-A, 4th Floor, Block A, DLF Cyber Park, Sector-20, NH-8, Gurugram, Haryana-122 016, India

You will receive acknowledgement to the complaint raised within 3 working days from the day we receive your complaint and our response within 14 calendar days from the date of receipt of your complaint.