You can update your bank account details online by logging in to MyAviva
1. Once you login, click on the 'My Profile' tab.
2. Under the 'My Profile' tab, click on “Update Bank Account details” to update

Alternatively, you can fill the Non Financial Endorsement Form and submit the same at any Aviva Branch or courier it to Aviva’s Head Office.

Click here to locate the Aviva branch nearest to you.

Head Office: 401-A, 4th Floor,Block A, DLF Cyber Park,Sector-20, NH-8, Gurugram,Haryana-122 016, India.

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You can update your nominee/appointee details online by logging in to MyAviva:
1. Once you login, click on the “Manage my Policy” tab
2. Under the ' Manage my Policy ' tab, click on “View/Update Nominee Details” to

Alternatively, you can fill the Non Financial Endorsement Form and submit the same at any Aviva Branch or courier it to Aviva’s Head Office.

Click here to locate the Aviva branch nearest to you.

Head Office: 401-A, 4th Floor,Block A, DLF Cyber Park,Sector-20, NH-8, Gurugram,Haryana-122 016, India.

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To add riders to your policy, please fill the Non Financial Endorsement Form and submit the same at any Aviva Branch or courier it to Aviva’s Head Office. Please note that acceptance of this request is based on terms and conditions of your policy.

Click here to locate the Aviva branch nearest to you.

Head Office: 401-A, 4th Floor,Block A, DLF Cyber Park,Sector-20, NH-8, Gurugram,Haryana-122 016, India.

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Your existing plan cannot be changed. However, you can opt for a new policy as per your current requirements (subject to underwriting). You can get details about all Aviva products on our website.

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Policy Assignment means transfering the rights of a life insurance policy from one person to another

The person who assigns the insurance policy is called the Assignor (policyholder) and the one to whom the policy has been assigned, i.e. the person to whom the policy rights have been transferred is called theAssignee.

Once the rights have been transferred from the Assignor to the Assignee, the rights of the policyholder stands cancelled and the assignee becomes the owner of the insurance policy.

In order to assign your policy, please submit the below mention list of documents at any Aviva branch.

1. Assignment Form
2. Assignee ID Proof
3. Assignee address proof
4. Assignee photo
5. Income proof if premium is greater than 1 Lakh
6. In case of third party individual, bank statement showing amount credited and loan agreement is required
7. FATCA/CRS Form of assignee and assignor

Re-assignment refers to assigning the policy back to the original owner.

For Re-assignment, you need to submit following documents at any Aviva branch.

1. NOC letter from assignee
2. Original Policy documents
3. Photo –id proof of the Owner
4. FATCA/CRS Form of policy holder

Click here to locate the Aviva branch nearest to you.

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The life insurance cover in your existing policy cannot be modified. However, you can apply for a new policy to get adequate life insurance (subject to underwriting).

Or

Call our product experts on the Toll-free number 1800-103-7766 to know more about products specific to your requirement.

Or

Visit our website www.avivaindia.com to browse through our wide range of products.

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E-insurance is a facility where you can maintain all your insurance policies in one online account.

Benefits of an eIA:

• Manage all your life insurance policies from a single account
• Physical policy documents not requird
• KYC documents are not required for purchase of new life insurance policies once KYC documents are submitted and E-insurance Account is opened
• Opening an E-insurance Account is free
• Changes in contact details get auto updated in all your policies across all life insurers

e-Insurance Accounts can be opened through any of the follwing entities:

1. NSDL Database Management Limited
2. Central Insurance Repository Limited
3. Karvy Insurance Repository Limited
4. CAMS Repository Services Limited

Please provide the below documents in order to process the request to open an e-Insurance Account at any Aviva Branch or courier it to Aviva’s Head Office:

1 - E-Insurance Account Opening Forms - To access the forms for all the 4 entities click here
2- Photo ID proof of policy owner.

Click here to locate the Aviva branch nearest to you.

Head Office: 401-A, 4th Floor,Block A, DLF Cyber Park,Sector-20, NH-8, Gurugram,Haryana-122 016, India.

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Your Client ID is mentioned on all policy documents provided to you.

You can also get your Client ID by logging in to MyAviva:

1. Once you login, click on the “Manage my Policy” tab

2. Under the ' Manage my Policy ' tab, click on “My Policy Details” to get all details

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Medical reports are sent at the time of issuance to your registered email id. Kindly check your inbox for an email sent from information@avivaindia.com at the time of issuance.

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Click here to download your premium receipt / certificate .

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You can get all your premium related details by logging in to MyAviva:

1. Once you login, click on the “Manage my Policy” tab
2. Under the ' Manage my Policy ' tab, click on “My Policy Details” to view all details

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In order to set your premium payment on Auto-debit we require fresh NACH mandate duly filled & signed and submitted at any Aviva branch.Click here to locate the Aviva branch nearest to you.

Also, while paying your your premum online by credit card, you can set Standing Instruction(SI) on your card for auto payment.

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You can change your premium frequency online by logging in to MyAviva

1. Once you login, click on the “Manage my Policy” tab>
2. Under the ' Manage my Policy ' tab, click on “Change payment frequency” to update

Please note that premium payment frequency options vary based on the policy.

Alternatively, you can fill the Financial Endorsement Form and submit the same at any Aviva Branch or courier it to Aviva’s Head Office.

Head Office: 401-A, 4th Floor,Block A, DLF Cyber Park,Sector-20, NH-8, Gurugram,Haryana-122 016, India.

Click here to locate the Aviva branch nearest to you.

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To change your premium payment mode from online to cash mode, log in to MyAviva:

• 1. Once you login, click on the “Manage my Policy” tab
• 2. Under the ' Manage my Policy ' tab, click on “Change payment mode” to update

To change from cash to other modes, please submit the below documents at any Aviva branch for further processing of your Premium Mode change request:

• 1. Financial Endorsement Form
• 2. Mandate Form (Available at any Aviva branch)

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Online payments take 3-4 days to reflect/update in our records

To download your premium receipt/certificate click here

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Yes, you can pay you premium from 365 days prior to the due date (within the same financial year) up to the grace period of your policy.

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Yes, Grace period for monthly premium payment frequency is 15 days and for other premium payment frequencies, it is 30 days.

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You can get a soft copy of your policy document by logging in to MyAviva :

1. Once you login, click on the “My e-statements” tab

2. Choose “Policy Document” in the field “e-statements for”

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To get the duplicate hard copy of your policy document, please submit following documents at any Aviva branch.

• 1. Indemnity on Rs. 100 stamp paper (Format available at any Aviva branch)
• 2. Photo ID Proof
• 3. Recent coloured photograph
• 4. Endorsement Form
• 5. Bank statement showing the remittance proof ( Applicable for NEFT/ECS/Cheque cases ), for DD/Cash cases copy Original ID proof ( Given at the time of policy ) to be submitted & verified by the branch executive
• 6. Cheque leaf copy

You will have to pay an issuance fee of Rs.295/-(including GST) either through NEFT or by cheque

Note: Third party submission is not allowed and customer needs to come in person for submission of request.

Click here to locate the Aviva branch nearest to you.

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Click here to download any service request form.

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You can check your fund value online by logging in to MyAviva:

1. Once you login, click on the “Manage my Policy” and then click “My policy details” tab under “Manage my Policy”

2. Click on “Fund Value” tab on the “My policy details” page

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Switching enables you to change the fund options for the funds already existing in your policy account.

Redirection enables you to change the fund options for the new money allocation i.e. for the future renewal premiums to be paid.

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You perform a fund switch online by logging in to MyAviva:

1. Once you login, click on the “Manage my Policy” tab

2. Under manage my Policy” tab click on “Switch my funds”tab to proceed

Alternatively, you can fill the Financial Endorsement Form and submit the same at any Aviva Branch or courier it to Aviva’s Head Office

Click here to locate the Aviva branch nearest to you.

Head Office: 401-A, 4th Floor,Block A, DLF Cyber Park,Sector-20, NH-8, Gurugram,Haryana-122 016, India.

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You can perform premium redirection online by logging in to MyAviva:

1. Once you login, click on the “Manage my Policy” tab

2. Under manage my Policy” tab click on “Premium redirection” tab to proceed

Alternatively, you can fill the Financial Endorsement Form and submit the same at any Aviva Branch or courier it to Aviva’s Head Office

Click here to locate the Aviva branch nearest to you.

Head Office: 401-A, 4th Floor,Block A, DLF Cyber Park,Sector-20, NH-8, Gurugram,Haryana-122 016, India.

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If your policy is a Unit Linked Plan, then the premiums paid are converted into units and these units are then invested in the market. On the basis of their performance in the market, the Fund Value of your policy is calculated. Fund Value depends on the number of units and the Net Asset Value (NAV) of the units invested in.

We would strongly recommend that you continue with the policy and enjoy the long-term benefits of the contract. As must be in the PQIS, it is anticipated that the policy shall generate high returns post the completion of a longer tenure. Also, it is noteworthy that the policy contract is highly flexible, allowing you with the option of switching and redirecting your investment in the available fund options, allowing you to take maximum advantage of the market conditions.

Switching enables you to change the fund options for the funds already existing in your policy account.

Redirection enables you to change the fund options for the new money allocation i.e. for the future renewal premiums to be paid.

You can perform fund switch online by logging in to MyAviva:

1. Once you login, click on the “Manage my Policy” tab

2. Under manage my Policy” tab click on “Premium redirection”tab to proceed

Alternatively, you can fill the Financial Endorsement Form and submit the same at any Aviva Branch or courier it to Aviva’s Head Office

Click here to locate the Aviva branch nearest to you.

Head Office: 401-A, 4th Floor,Block A, DLF Cyber Park,Sector-20, NH-8, Gurugram,Haryana-122 016, India.

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We would strongly recommend you to continue your policy and enjoy its long-term benefits.

However, if you still wish to cancel the policy during the Free-look period, please submit the following documents at any Aviva branch or courier it to Aviva’s Branch/ Head Office:

• 1.Payout Form duly filled and signed by the Policyholder
• 2.Original Policy Document
• 3.Photo Identity Proof (in case of courier, the copy needs to be attested by Govt Gazetted Officer)
• 4.Recent Colored Photograph
• 5.Original Cancelled Cheque with pre printed name and account number or Bank Statement/Passbook having pre-printed name & account number (in case of courier, the bank statement copy/ passbook copy needs to be attested by Govt Gazetted Officer)

Additionally, Premium Remittance proof is also required for NRI customers, in case payout is required in NRE bank account

Note: NRI policyholders can have their photo ID attested as a true copy by any of the below:

• 1.Indian embassy in the country of residence
• 2.Banker’s verification.
• 3.Notary or Gazetted officer equivalent who is authorized to attest documents in the country of residence.

Click here to locate the Aviva branch nearest to you.

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For renewing your policy, you need to pay the outsanding premium due.

You might also need to submit Declaration of Good Health (DGH) Form if your policy satisfies any of the following criteria.

• 1.If your policy has been in the lapsed state for more than 6 months (not applicable to pension products)
• 2.If any of the Health Riders is attached to your Policy
• 3.If the product is “Aviva Health Secure” or “Aviva Health Plus”

You can get more information about your oustanding premium by logging in to MyAviva.

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Depending on various factors and criteria, you may or may not need to get a medical check-up done. Please call our Toll free helpline number 1800-103-7766 to know if you need to get it done.

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In the unfortunate event of the death of an Aviva policyholder, we assure you of our full support in processing your claim at the earliest and will assist you through the entire claims settlement process.

We request you to intimate a death claim through any of the following options:

• • Online intimation
• • Email us at Claims@avivaindia.com
• • Toll Free Customer Services Helpline 1800-103-7766
• • Branch – Walk in to any Aviva Branch
• • Write to us at,

              Claims Department

              Aviva Life Insurance Company India Limited,

              401-A, 4th Floor,Block A, DLF Cyber Park,Sector-20, NH-8, Gurugram,Haryana-122 016, India.

We assign each claim to a dedicated Claim Personal Manager who will take care of the claim till the final settlement. The name and contact details of the Claim Personal Managerwill be conveyed in the letters, SMS, and over call. On receipt of the claim, Claim Personal Manager calls and guidesthe claimants about the entire process and expected claim settlement timelines.

Please refer to the following links mentioned below for the list of documents required to submit for Death Claim

Death Claim Handout

Employer Questionnaire if the Life Assured was Salaried

CRS / FATCA Addendumis to be submitted only if Tax Jurisdiction of the claimant is outside India

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To check the status of Claims, please use the following options :

• • To Track your claim – Click Here
• • Write to us at claims@avivaindia.com
• • Contact us at our Customer Service Helpline Number 1800-103-77-66 or 0124-2709046

A Claim Personal Manager takes care of the claim till the final settlement. The name and contact details of the Claim Personal Manager will be conveyed in the letters, SMS, and over call. On receipt of the claim request, Claim Personal Manager calls and guides the claimants about the entire process and expected claim settlement timelines.

We will keep you updated on the claim status through Letters, Calls and SMS. We request you to update with your latest communication address and contact number in our records.

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All claim payouts are directly transferred to the Claimant/Beneficiary/Insured’s Bank Account. To facilitate the payout, please submit updated Bank Account details at the time of intimation. For more details, please refer to Death and Rider claim handouts

It is mandatory to submit a signed Cancelled Cheque for Direct Transfer of funds. In case the payee’s name is not pre-printed on the cheque leaf, kindly submit the NEFT mandate form available on the Aviva website or any Aviva Branch. For NRE Accounts, kindly submit Bank Statement/Passbook copy of NRE Account from which premiums are remitted.

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Please refer to the following links for the list of documents required to submit the Rider Claim

Rider Claim Handout

Employer Questionnaire if the Life Assured is Salaried

CRS / FATCA Addendumis to be submitted only if Tax Jurisdiction is outside India

To process your rider claim, please submit the above documents at any Aviva branch or courier it to our Head Office. All documents should be self-attested

Write to us at:

Claims Department

Aviva Life Insurance Company India Limited,

401-A, 4th Floor,Block A, DLF Cyber Park,Sector-20, NH-8, Gurugram,Haryana-122 016, India.

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“Survival benefit is given to the policy holder during the policy tenure. As per the terms & conditions of some products, a certain predetermined amount is paid to the insured after regular intervals. Survival benefit applies only in cases where the insured person is alive.”

We send advance intimation along with Survival Payout Form, prior to the Survival Benefit due date at customers registered address. To enable payouts on due date, it is always advised to update your recent contact details, Bank Account details and PAN Number. You can log on to MyAviva to update your details

To avail Survival benefit, you can download and fill the Survival Benefit Form and submit the same at any Aviva Branch or courier it to Aviva’s Head Office along with other documents mentioned in the form.

Click here to locate the Aviva branch nearest to you.

Head Office: 401-A, 4th Floor,Block A, DLF Cyber Park,Sector-20, NH-8, Gurugram,Haryana-122 016, India.

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Maturity benefit refers to the benefit that arises on completion of policy term as per terms and conditions of the policy.

We send advance intimation along with Maturity Payout Form prior to the Maturity due date at customer’s registered address. To enable payouts on due date, it is always advised to update your recent contact details, Bank Account details and PAN. You can log on to MyAviva to update your details

Download and fill the Maturity Benefit Form along with other documents mentioned in the form and submit the same at any Aviva Branch or courier it to Aviva’s Head Office

Click here to locate the Aviva branch nearest to you.

Head Office: 401-A, 4th Floor,Block A, DLF Cyber Park,Sector-20, NH-8, Gurugram,Haryana-122 016, India.

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Partial Withdrawal facility/option is available in specific products. Please check the T&C of your policy to know if you can avail this facility.

To avail partial withdrawal, please submit the following documents at any Aviva branch or courier it to Aviva’s Branch/ Head Office:

• 1.Payout Form duly filled and signed by the Policyholder
• 2.Original Policy Document
• 3.Photo Identity Proof (in case of courier, the copy needs to be attested by Govt Gazetted Officer)
• 4.Recent Coloured Photograph
• 5.Original Cancelled Cheque with pre printed name and account number or Bank Statement/Passbook having Pre-printed name & account number (in case of courier, the bank statement copy/ passbook copy needs to be attested by Govt Gazetted Officer)

Additional documents required for NRI customers -

• 1. CRS Form is to be submitted only if Tax Jurisdiction is outside India.
• 2. Foreign KYC.
• 3. Premium Remittance proof, in case payout is required in NRE bank account.

Note: NRI policyholders can have their photo ID attested as a true copy by any of the below:

• a. Indian embassy in the country of residence
• b. Banker’s verification.
• c. Notary or Gazetted officer equivalent who is authorized to attest documents in the country of residence.

Click here to locate the Aviva branch nearest to you.

Head Office: 401-A, 4th Floor,Block A, DLF Cyber Park,Sector-20, NH-8, Gurugram,Haryana-122 016, India.

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Unclaimed amount is money that is due to policyholders or beneficiaries in the form of policy surrender, cancellation, maturity claim, survival benefits, premiums refunds etc. (including accrued interest), but has not been claimed for more than 6 months since the settlement date/ due date

You can check if there is any unclaimed amount against your policy by clicking here

You can then submit the following documents at any Aviva Branch or courier it to Aviva’s Branch/ Head Office to avail the unclaimed amount if any:

• 1. Payout Form duly filled and signed by the Policyholder
• 2.Original Policy Document
• 3.Photo Identity Proof (in case of courier, the copy needs to be attested by Govt Gazetted Officer)
• 4.Recent Coloured Photograph
• 5.Original Cancelled Cheque with pre printed name and account number or Bank Statement/Passbook having Pre-printed name & account number (in case of courier, the bank statement copy/ passbook copy needs to be attested by Govt Gazetted Officer)

Additional documents required for NRI customers -

• 1. CRS Form is to be submitted only if Tax Jurisdiction is outside India.
• 2. Foreign KYC.
• 3. Premium Remittance proof, in case payout is required in NRE bank account.

Note: NRI policyholders can have their photo ID attested as a true copy by any of the below:

• a. Indian embassy in the country of residence
• b. Banker’s verification.
• c. Notary or Gazetted officer equivalent who is authorized to attest documents in the country of residence.

Click here to locate the Aviva branch nearest to you.

Head Office:

401-A, 4th Floor, Block A, DLF Cyber Park, Sector-20, NH-8, Gurugram, Haryana-122 016, India.

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You can download your TDS certificate by logging in to MyAviva:

• 1.Once you login, click on the “TDS Certificate Download” tab
• 2.Fill all the relevant fields to download the certificate

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Following are the GST rates applicable for different types of policies:

Rates applicable as on October 9, 2018. Rates are subject to change from time to time.

Call us on our Toll-free number 1800-103-7766 to know more.

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You can fill the Non Financial Endorsement Form and submit the same at any Aviva Branch or courier it to Aviva’s Head Office

Head Office:401-A, 4th Floor, Block A, DLF Cyber Park, Sector-20, NH-8, Gurugram, Haryana-122 008, India.

Click here to locate the Aviva branch nearest to you.

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GST levied on life insurance premium (initial as well as renewal) paid by Non-resident customer could be Nil, if Aviva life Insurance Co. receives premium in foreign currency (through SWIFT process) or payment is done via NRE account in India. To avail GST waiver write to customerservices@avivaindia.com with below mentioned documents before 15 days of premium payment. Aviva Life Insurance Co. India Ltd. will have no obligation to refund GST once the GST is collected. This requirement has to be fulfilled every time a premium payment is made.

1. Payment instrument (copy of chq/SWIFT details /NRE bank statement showing premium payment)
2. Proof of residence (outside India).
3. Self Declaration – as provided herewith Self Declaration on plain paper/email from registered ID.

I_____<>, resident of << address outside India>>, confirm that I will intimate Aviva Life Insurance Co. India Ltd. in case my residential status changes from Non-resident to resident Indian during the year. I will be responsible to indemnify Aviva Life Insurance Co. India Ltd. in case of any loss arises in relation to above.

Signature:-

Date:-

Proposal /Policy No.:-

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If you are a new user, please visit MyAviva and sign up. You will be instructed step by step on the process.

If you are a registered user, please follow the steps given below in case you forgot your password:

• 1. Visit MyAviva
• 2. Click on “Forgot Password” button
• 3. Fill the required credentials and click on submit button
• 4. Password reset link will be sent on your registered email address and mobile number
• 5. You can reset the password of your choice
• 6. Now you can login using any combinations on the page

Note: You may receive the reset password link in Junk/Spam Folder as well.

Please consider the case sensitivity of your password as entering the password incorrectly three times leads to the locking of your account.

In case the error still persists, please email us at customerservices@avivaindia.com with the screen shot of the error message and we will get back to you.

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Your Client ID is mentioned on all policy documents provided to you.

You can also get your Client ID by logging in to MyAviva:

• 1. Once you login, click on the “Manage my Policy” tab
• 2. Under the ' Manage my Policy ' tab, click on “My Policy Details” to get all details

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One of the reasons can be your login id and pasword are incorrect. Please follow follwing steps in case you forgot your password,

• 1. Visit MyAviva
• 2. Click on “Forgot Password” button
• 3. Fill the required credentials and click on submit button
• 4. Password reset link will be sent on your registered email address and mobile number
• 5. You can reset the password of your choice
• 6. Now you can login using any combinations on the page

Another reason might be that your policy has become inactive due to which you are unable to login. Please call our Toll-free number 1800-103-7766 for more details.

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You can avail of the following features by logging in to your MyAviva account:

• • Pay premiums online
• • Download premium receipts, TDS certificates and e-Statements
• • Update your personal details like PAN, Contact details and Address details
• • Update your Bank Account Details
• • Perform Fund Switch, Premium Redirection and Top up your policy
• • Update your Nominee details
• • Check Service Request History

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Following are some features on MyAviva, which you can access without the need to register or logging in to your MyAviva account:

• • Perform premium payments and top up payments online
• • Download premium receipts and e-Statements
• • Update your PAN number
• • Track the status of your application
• • Check unclaimed funds

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