FAQs

  • Why was the scheme introduced?

The incidence of fake Indian currency notes in higher denomination has increased. For ordinary people, the fake notes look similar to genuine notes, even though no security feature has been copied.The fake notes are used for anti-national and illegal activities. High denomination notes have been misused by terrorists and for hoarding black money. India remains a cash-based economy, hence, the circulation of fake Indian currency notes continues to be a menace. In order to contain the rising incidence of fake notes and black money, the scheme to withdraw the Rs 500 and Rs 1000 notes has been introduced.

  • What is this scheme?

The legal tender character of the existing bank notes in denominations of Rs 500 and Rs 1000 issued by the Reserve bank of India till November 8, 2016 (hereinafter referred to as Specified Bank Notes) stands withdrawn. In consequence thereof, these bank notes cannot be used for transacting business and/or storage of value for future usage. These bank notes can be exchanged for value at any of the 19 offices of the Reserve Bank of India or at any of the bank branches or at any head post office or sub-post office.

  • What value will I get for the old notes?

You will get value for the entire volume of notes tendered at the bank branches/RBI offices.

  • Can I get cash for all old notes?

No. You will get up to Rs 4000 per person in case irrespective of the size of tender. Anything over and above that will be receivable by way of credit to bank accounts

  • Why can’t I get the entire amount in cash when I have surrendered everything in cash?

The scheme does not provide for it, given its objectives.

  • Rs 4000 cash is insufficient for my need. What do I do?

You can use balances in bank accounts to pay for other requirements by cheque or through electronic means of payments such as internet banking, mobile wallets, IMPS, credit/debit cards etc.

  • What if I don’t have any bank account?

You can always open a bank account by approaching a bank branch with necessary documents.

  • What if, if I only have a Jan-Dhan Yojana account?

A Jan-Dhan Yojana account holder can avail the exchange facility subject to the caps and other laid down limits in accordance with norms and procedures.

  • Where can I go to exchange the notes?

The exchange facility is available at all issue offices of the RBI and branches of commercial banks/RRBS/UCBs/state co-op banks or at any head post office or sub-post office.

  • Need I go to my bank branch?

For exchange of up to Rs 4000 in cash, you may go to any bank branch with a valid identity proof.

For exchange of over Rs 4000, which will be accorded through credit to bank account only, you may go to the branch where you have an account or to any other branch of the same bank.

In case you want to go to a branch of any other bank where you are not maintaining an account, you will have to furnish valid identity proof and bank account details required for electronic fund transfer to your account.

  • Can I go to any branch of my bank?

Yes you can go to any branch of your bank.

  • Can I go to any branch of any other bank?

Yes, you can go to any branch of any other bank. In that case you have to furnish valid identity proof for exchange in cash; both valid identity proof and bank account details will be required for electronic fund transfer in case the amount to be exchanged exceeds Rs 4000.

  • I have no account but my relative/friend has an account, can I get my notes exchanged into that account?

Yes, you can do that if the account holder gives you permission in writing. While exchanging, you should provide to the bank evidence of permission given by the account holder and your valid identity proof.

  • Should I go to the bank personally or can I send the notes through my representative?

Personal visit to the branch is preferable. In case it is not possible for you to visit the branch, you may send your representative with an express mandate, i.e. a written authorisation. The representative should produce authority letter and his/her valid identity proof while tendering the notes.

  • Can I withdraw money from ATMs?

It may take a while for the banks to recalibrate their ATMs. Once the ATMs are functional, you can withdraw from ATMs up to a maximum of Rs 2,000 per card per till November 18. The limit will be raised to Rs 4000 per day per card from November 19.

  • Can I withdraw cash against cheque?

Yes, you can withdraw cash against withdrawal slip or cheque subject to ceiling of Rs 10,000 in a day within an overall limit of Rs 20,000 in a week (including withdrawals from ATMs) up to November 24, after which these limits shall be reviewed.

  • Can I deposit specified bank notes through ATMs, cash deposit machines or cash recycler?

Yes, specified bank notes can be deposited at cash deposits machines/cash recyclers.

  • Can use the electronic mode (NEFT/RTGS /IMPS/ internet banking/mobile banking, etc.) ?

You can use NEFT/RTGS/IMPS/internet banking/mobile banking or any other electronic/non-cash mode of payment.

  • How much time do I have to exchange the notes?

The scheme closes on December 30. The specified banknotes can be exchanged at branches of commercial banks, regional rural banks, urban cooperative banks, state cooperative banks and the RBI till December 30.

For those who are unable to exchange their specified bank notes on or before December 30, an opportunity will be given to them to do so at specified offices of the RBI, along with necessary documentation as may be specified by the central bank.

  • I am not in India right now, what should I do?

If you have specified banknotes in India, you may authorise someone in writing, enabling the person to deposit the notes into your bank account. The person so authorised has to come to the bank with the specified banknotes, the authority letter given by you and a valid identity proof (valid identity proof is any of the following: Aadhaar card, driving license, voter ID card, passport, NREGA card, PAN card, identity card issued by the government, public sector unit to its staff.)

  • I am an NRI and hold an NRO account, can the exchange value be deposited in my account?

Yes, you can deposit the specified banknotes to your NRO account.

  • I am a foreign tourist and I have these notes, what do I do?

You can purchase foreign exchange equivalent to Rs 5000 using these specified bank notes at airport exchange counters within 72 hours after the notification, provided you present proof of purchasing the specified bank notes.

  • I have an emergency need of cash (hospitalisation, travel, life-saving medicines). What should I do?

You can use the specified bank notes for paying for your hospitalisation charges at government hospitals, for purchasing bus tickets at government bus stands for travel by state government or state PSU buses, train tickets at railway stations, and air tickets at airports, within 72 hours after the notification.

  • What is a proof of identity?

Valid Identity proof is any of the following: Aadhaar card, driving license, voter ID card, passport, NREGA card, PAN card, identity card issued by the government, public sector unit to its staff.

  • Where can I get more information on this scheme?

Further information is available on our website (www.rbi.org.in) and the website of the finance ministry (www.finmin.nic.in). You may approach the control room of RBI by email or over the telephone: 022 22602201/022 22602944.

  • What is the minimum eligibility criterion to become an advisor with Aviva?
    To be eligible to join Aviva Life Insurance as an advisor, you must meet the following eligibility criteria:

    • Age - 18 years

    • Education – 12th pass

  • What qualities are needed to be a successful insurance advisor?

    We look for people who possess some of the following qualities:

    Enterprising
    Hardworking
    Disciplined
    Persuasive
    Works with perseverance
    Good at relationship building
    Possesses effective communication skills
    Initiative driven

  • Whom do I approach in order to apply in Aviva as an advisor?

    You have 2 options:

    - Walk into the nearest Aviva Life Insurance office and talk to the concerned Agency Development Manager or Branch Manager. For checking the address of the branch nearest to you, go to the ‘Office Locator’ link under ‘Contact Us’ section. Else, please click the listed link. http://www.avivaindia.com/ContactUs/OfficeLocator.aspx 
    - Go to Apply Online and fill in your details. Our representatives will help you take it forward.

  • Will I be required to undergo any training? 

    Your journey towards becoming a successful advisor will start with a mandatory IC-33 training. This is a 50hrs training post which you would be required to clear an online exam. You would get licensed once you clear this exam. This shall be followed by another mandatory training program which will cover the AVIVA products in detail, plus modules related to Capital Market, Anti-Money Laundering Guidelines and KYC norms. Subsequently, advisors are encouraged to undergo the specialized Certification Programs, which enable them to advise their clients on various financial needs. The entire training universe consists of programs spread across on-the-job training, classroom instruction and one-on-one coaching. In addition, initial support from the Sourcing Manager is available.