Aviva India introduces “Premium Payment on Phone through credit card” for its customers

Date: 16-Feb-2010

New Delhi:Aviva Life Insurance, today, announced the launch of Premium Payment Services via telephone through credit cards. Aviva has integrated its system with Atom Technologies IVR payment system wherein an Aviva customer can make premium payment by using their credit card and feeding in the essential details of their policy and credit card. The payment process confirms the transaction verbally and sends a SMS confirmation to the customer’s mobile number.

Speaking on the occasion, Mr. Abhay Johorey, COO, Aviva India, said “The increasing telephone and credit card penetration allows us to provide increased convenience to our customers. Our IVR based payment services provide a safe, secure and fast payment option for our customers. Customer Centricity is the cornerstone for all initiatives that we take at Aviva and this is a step towards further strengthening our services. This will also play an important role towards further improving the persistency.”

This adds to Aviva’s existing suite of payment options which include:

• Through cash at any of the computerized post offices of India Post

• ECS on VISA or Master or Diners Club or American Express Credit Card

• Skypak Drop boxes at Aviva Branches and other locations

• Cheque pick-up facility by calling on 1800-180-22-66

• ECS facility on a designated bank account

• Net Banking

• Aviva branch

• National Electronic Fund Transfer (NEFT)