Overview
In the unfortunate event of a critical illness, hospitalisation, disability or death, please contact our Customer Services Helpline at 1800-180-2266 or write to us at:
Claims Department
Aviva Life Insurance Company India Ltd.
Aviva Tower, Sector 43,
Opposite DLF Golf Course,
Gurgaon - 122 003
Alternatively, to inform us about a death claim click here.
Making a Claim Here is a simple step by step procedure to be followed when you make a claim.
- Step 1: Complete the claim form
-
Complete the appropriate form depending upon which claim is to be made. Different forms are to be filled for claims against riders, death, hospital cash benefit, group term insurance and gratuity. All details with respect to client id, policy number, policy holder name, etc should be duly filled.
- Step 2: Arrange for appropriate documents
-
Based on the claims made, appropriate documents need to be provided. Documents can be submitted in original or photocopies, attested by a Gazetted officer, Magistrate, Tahsildar or police Sub-inspector.
- Step 3: Arrange for medical reports for medical related claims
-
Incase of hospitalization or medical related claims, produce all medical bills and medical report issued by the attending physician qualified under law to issue such a report.
- Step 4: Submit required documents along with the claim form
-
Once the form is completed and documents are in place, submit them at the nearest branch office. Alternatively, you can also send us your documents by post to:
Claims Department
Aviva Life Insurance Company India Limited
Aviva Towers, Sector 43,
Opposite DLF Golf Course,
Sector 43,
Gurgaon 122003
- Documents Required:
-
If you have an Investment Plan, submit the original policy document along with a copy of the death certificate. For all other plans the list of documents are as follows
| For all other products |
Death Claim |
HCB/CI Claim |
ADD/PTDClaim |
| 1. |
Original Policy Document |
Y |
Y |
Y |
| 2. |
Completely & Countersigned filled Claim Form |
Y |
Y |
Y |
| 3. |
Nominee ID proof establishing relationship with Life Insured |
Y |
Y |
Y |
| 4. |
Copy of death certificate issued by local authority |
Y |
N |
N |
| 5. |
Address Proof of the Nominee |
Y |
N |
Y |
| 6. |
Medical Records (admission notes, discharge summary, test reports etc) |
Y |
Y |
Y |
| 7. |
Last Medical Attendance Report ( LMA) |
Y |
N |
Y |
| 8. |
Post Mortem Report ,if post mortem done |
Y |
N |
Y |
| 9. |
FIR / Police Report if case filed with Police |
Y |
Y |
Y |
| 10. |
Panchnama / Inquest Report if case filed with Police |
Y |
Y |
Y |
| 11. |
Saving Bank Account Number |
Y |
Y |
Y |
| 12. |
Newspaper cuttings |
Y |
N |
Y |
| 13. |
Contact number of Claimant |
Y |
Y |
Y |
Description of each document can be referred through claim's handouts.
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