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Manage your policy

  • Pay premium
  • Switch funds / Redirect premium
  • Policy servicing
  • Policy details on SMS
  • Policy statements

General enquiries

Toll free Number: 1800–180–2266

Email: customerservices@avivaindia.com

SMS : Send 'ASK AVIVA' to 5676737

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Customer Service

SMS based Services

To avail of this service, you are required to first register your mobile number with us to receive SMS alerts. To update your numbers or for any additional queries, please contact our toll free number at 1800-103-7766.

SMS Keywords :

Current Policy Status
SMS POLSTAT <Policy no> to 9880102266
E.g. POLSTAT AILXXXXXXX

Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Due date of the next premium amount
    SMS PDDATE <Policy no> to 9880102266
    E.g. PDDATE AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Sum assured of the policy
    SMS SA <Policy no> to 9880102266
    E.g. SA AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • First premium amount paid
    SMS FPAMT <Policy no> to 9880102266
    E.g. FPAMT AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Policy’s total renewal amount paid to date
    SMS RPAMT <Policy no> to 9880102266
    E.g. RPAMT AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Fund NAVs( Net Asset Value of the policy)
    SMS NAV <Policy no> to 9880102266
    E.g. NAV AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Fund units of the policy
    SMS FUNITS <Policy no> to 9880102266
    E.g. FUNITS AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Total Fund value of the policy
    SMS FVAL <Policy no> to 9880102266
    E.g. FVAL AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Premium amount due on the policy
    SMS PAMT <Policy no> to 9880102266
    E.g. PAMT AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Revival amount Payable
    To know the revival amount payable if the policy is lapsed:

    SMS REV <Policy no> to 9880102266
    E.g. REV AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Nomination Details
    Enquiry about the details of nomination:

    SMS NOM <Policy no> to 9880102266
    E.g. NOM AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • New money allocation
    To know the new money allocation:

    SMS SWTRN <Policy no> to 9880102266
    E.g. SWTRN AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Policy Dispatch details
    In case you have purchased the policy in the last 6 months and wish to know the policy dispatch details:

    SMS NEWPOL <Policy no> to 9880102266
    E.g. NEWPOL AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Premium Paid Certificate
    To request a copy of the latest PPC (Premium Paid Certificate):

    SMS PPC <Policy no> to 9880102266
    E.g. PPC AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Renewal Premium Receipt
    To request a copy of latest renewal premium receipt:

    SMS RPR <Policy no> to 9880102266
    E.g. RPR AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Premium Payment Methods
    To know various methods of premium payment:

    SMS METHODS <Policy no> to 9880102266
    E.g. METHODS AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Surrender Value
    To know the surrender value:

    SMS SURR <Policy no> to 9880102266
    E.g. SURR AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Frequency of Premium Payment
    To know the frequency of premium payment:

    SMS FREQ <Policy no> to 9880102266
    E.g. FREQ AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Policy Term
    To know the policy Term:

    SMS PT <Policy no> to 9880102266
    E.g. PT AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.
  • Premium payment Term
    To know the premium payment term of policy:

    SMS PPT <Policy no> to 9880102266
    E.g. PPT AILXXXXXXX

    Important Instructions
  • Please do not use any brackets or special characters (<>,(),**) with the keyword or Policy number.

  • You will receive a response on the same number with the requested information.

    Note: SMS charges as per mobile plan applicable for SMS sent to this number.



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