At any point during the term of your policy, you can change any of your personal or policy related details:

Change in Address and Contact Details

Step 1: For change in personal contact details, fill up the request form.

Step 2: Mention your client id, policy number, and your new contact details.

Step 2: Submit the duly signed form at the nearest branch of Aviva

Change in Name

Step 1: For correction or rectification in name or date of birth, fill up the available request form.

Step 2: Complete the section with the rectified or corrected, name or date of birth.

Step 3: Attach a copy of your proof of date of birth or name, which needs to be incorporated.

Step 4: Submit the request with the proof at the nearest branch of Aviva, along with the original policy.

Change in Nominee

A nominee is the person who would receive the sum assured or benefits in the eventuality of of the policyholders' death. During the tenure of the policy you could change your nominee or the percentage he should receive.

Step 1: Complete the endorsement request form with the name, date of birth, relation and percentage of the amount, of the nominee.

Step 2: If you are nominating a minor, appoint a suitable guardian for the minor, by filling in his details. The request needs to be signed by the guardian also.

Step 3: The duly signed nomination form needs to be signed by a witness.

Step 4: Submit the completed form along with the original policy document to the nearest branch of Aviva.

Change in Policy Details

Switch Fund

Step 1: Chose your switch from the list of available switch types. Refer to the policy schedule for the same.

Step 2 Complete the endorsement request form mentioning the required switch type, your client id and policy number.

Step 3 Refer to the policy terms and conditions for the number of free switches.

Step 4: As per your risk profile chose and decide on the percentage allocation for each switch.

Step 5: Submit the completed form along with the original policy document to the nearest branch of Aviva.

Mode change

Premium payment could be done through a cheque or demand draft, direct debit from your account or from your credit card.

Step 1: Choose your mode of payment

Step 2: Fill up the endorsement request form. If you decide on direct debit from your account, do not forget to fill up the direct debit mandate instruction.

Step 3: Submit to your nearest branch the completed request form with client id and policy number, the debit mandate and the relevant charge slip. Your branch would inform you about the availability of these facilities.

Step 4: You could alternatively contact our customer service executive on 18001802266 for any further assistance.

Frequency change

Step 1: Decide between monthly, quarterly, half yearly or annual payment of premium. If you chose monthly, the payment is only through direct debit or ECS mode

Step 2: Complete the endorsement request form for change in frequency, duly signed by policy holder and witness.

Step 3: Complete the debit mandate instruction form, if you chose monthly payment of premium.

Step 4: Submit the completed form to your nearest branch which would also inform you about the availability of your option.

Change in cover Level

You could change your level of cover depending upon the terms and conditions of the policy

Step 1: Decide on the change required in cover.

Step 2: Complete the request form with client id, policy number and policyholders name.

Step 3: Submit the completed form, duly signed by the life insured and the policy holder, to the nearest branch along with your original policy document.

If you have lost your policy document, here is how you can apply for your duplicate policy.

Step 1: Complete the duplicate policy request form available, with your details such as policy number, communication address and the reason for applying for a duplicate policy.

Step 2: Mention whether your new policy should be sent to your current address or to the branch where you submit the request form.

Step 3: Submit Rs 250/- as duplicate policy issuance fee.

Step 4: You could contact our customer service on 18001802266, for any assistance.

A lapsed policy could be reinstated, depending upon the policy terms and conditions.

Step 1: Fill up the application for Declaration of Good Health for the purpose of reviving your lapsed policy.

Step 2: You will need to provide complete details along with related documents.

Step 3: The form needs to be duly signed by the life insured and the policy holder, if the policy holder is different from the life insured.

Step 4: Submit the completed form to your nearest branch.

If you decide to surrender your policy due to any circumstance, here's what you need to do-.

Step 1: Complete the policy surrender request form, with your policy number, policyholder name and the branch where you would submit the form.

Step 2: Understand the terms of NAV calculation. If the request is submitted on the same day before 3 pm, the closing value of NAV is taken. If later than 3 pm, the NAV would be of the next days.

Step 3: Go through thoroughly and understand the terms and conditions regarding the surrender charges.

Step 4: Submit the completed form to your nearest branch.

Our Complaints Redressal process. Download as a PDF document.