Locate the nearest branch office.

You can also call on our customer service helpline numbers 1800-180-22-66 or 0124-2709046.

We also have a tie up with Skypak Financial Services in select cities to utilize their network of drop boxes, providing you the convenience of dropping your premium instruments. View our list of drop box locations.

In case you have misplaced your policy document we can issue you a duplicate policy document. You need to send us:

• A completely filled Duplicate policy request form
• Policy issuance fees of Rs. 250 through a cheque or a draft in favor of Aviva Life Insurance Ltd.

If your policy has lapsed, it can be re-instated by:

• Filling up a Declaration of Good Health form, which can be found in our Policy Servicing forms section.
• Payment of the outstanding premiums together with the interest charged on the outstanding premiums and indebtedness (if any) at any of the nearest offices.

The company has the right to decide the terms and conditions of revival on a case-to-case basis. You can call our toll free number 1800-180-22-66 for more information.

In case you surrender the policy all your policy benefits will cease. You’ll get surrender value of the policy after deducting applicable surrender charges. Charge structure varies from policy to policy. In most cases if surrender is made within the first 3 policy years, the surrender value will be paid after completion of 3 policy years. Please refer to the policy brochure for more details.

In case of unfortunate event of critical illness you need to submit the claim form along with necessary medical reports at the nearest branch office of Aviva or to:

Claims Department
Aviva Life Insurance Company India Limited
Aviva Towers, Sector 43,
Opposite DLF Golf Course,
Gurgaon - 122 003

Documents required:

• Original Policy Document
• Completely and countersigned filled claim form. **
• Medical records (admission notes, discharge summary, test reports etc.)
• Saving accounts details along with claimant's contact details.

On receiving the documents we will process your claims.

No. Stopping your premium payments is considered to be a discontinuation of your policy. You will not qualify for any tax rebates.

Under section 80C, you can avail of a maximum benefit of up to Rs 1 lakh on the premium paid towards a pension plan. One maturity, one-third of the maturity amount withdrawn in form of cash is tax-free. The remaining two-third amount used to purchase annuity will be treated as income in the hands of the assessed and taxed accordingly. Please refer to the policy brochures for more details.

You will be eligible for tax exemption on the maturity proceeds of your life insurance policy.