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Choosing the right plan is essential to ensure that you are adequately covered against all odds. We help you choose a right mix of plans based on your needs to help you achieve your financial goals.


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Making a claim

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  • Pay premium
  • Switch funds / Redirect premium
  • Policy servicing
  • Policy details on SMS
  • Policy statements

General enquiries

Toll free Number: 1800–180–2266


SMS : Send 'ASK AVIVA' to 5676737

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Customer Service

Download Forms
Policy Servicing Forms:

To make changes in Customer Details
Name Change (Pdf, 1336 kb) Download
Address/Telephone Change (Pdf, 1336 kb) Download
Nominee Change/Addition (Pdf, 1336 kb) Download

To make changes in Policy Details
Switch/Redirection of funds (Pdf, 1336 kb) Download
Mode Change (Pdf, 1336 kb) Download
Frequency Change (Pdf, 1336 kb) Download
Change in Cover Level (Pdf, 1336 kb) Download

For Policy Payouts
Payout Form - Freelook / Partial Withdrawal
For the Surrender Payout Form, please contact Aviva’s nearest branch or Customer Service Centre

Bank Account Registration
Bank Account Registration For Direct Account Transfer(Pdf, 194 kb) Download

To Reinstate your Policy
Declaration of Good Health (Pdf, 140 kb) Download

To get Duplicate Policy
Duplicate Policy Request Form (Pdf,1336 kb) Download

Policy Assignment
Policy Assignment Request Form (Pdf,76.1 kb) Download

Fresh payment request form against Cheque not encashed / not received /Stale. Download

US Person Declaration Download
W-8BEN Download
W-8BEN-E Download
W9 Form Download
Claim Forms:
Claim Form - Death Download
Claim Form - Hospital Cash Benefit Download
Claim Form - Group Term Insurance Download
Claim Form - Gratuity Download
Claim Form - Critical Illness & Permanent Disability Download
Claim Form - Employer Questionnaire Download
Claim Form - Last Medical Attendant Report Download
Claim Form - Existence certificate for Annuitants Download
Claim Form - Existence certificate for Income Benefit Rider Download
Claim Form - Payor Rider Download
Claim Form - Surgical Cash Benefit Download
Document Guide – Death Claims Download
Document Guide – Rider Claims Download
Maturity Intimation Kit Download
Survival Benefit Intimation Kit Download
Group Death Claim Form for Employer-Employee Scheme Download
Group Death Claim Form for Non Employer-Employee Scheme Download
Group Leave Encashment Claim Form Download
Group Gratuity Claim Form Download
Group CI & PTD Claim Form Download
Group Member Authorization Form (For Lender-Borrower Group) Download
Credit Account Statement for Lender Borrower Group Scheme Download
Group Claims Discharge Form Download
NEFT Mandate Form Download
Ombudsman Forms:
Annexure VI-For Ombudsman Offices Download
Annexure VI-A-FOR CUSTOMER Download
Annexure VII-A-INS. CO. CONSENT Download
e-Insurance Account Opening Forms:
The objective of creating an insurance repository is to provide policyholders a facility to keep all his insurance policies in electronic form in one account and to undertake changes, modifications and revisions in the insurance policy with speed and accuracy. Only one time submission of KYC documents required.

You can opt to open the Electronic Insurance Account (eIA) with any of the 5 Insurance Repositories (IR) mentioned below:
- Download and fill the relevant form- New account opening or existing account updation
- You can visit the nearest Aviva branch and submit the duly filled form along with the KYC documents (list mentioned below)
- For further assistance or queries you may contact us at 1800-103-7766 toll free or e-mail us at 
Insurance Repositories Forms for Converting Existing Policies Forms for Opening New eIA Accounts
Central Insurance Repository Limited (CIRL)  Download Download
NSDL Database Management Limited (NDML)  Download Download
SHCIL Projects Limited (SHCIL)  Download Download
CAMS Repository Services Ltd (CamsRep)  Download Download
Karvy Insurance Repository Ltd (Karvy)  Download Download

KYC Documents - Any one of the below mentioned proofs need to be submitted:

Identification Proof Address Proof
Pan Card Ration card/ Passport/ Aadhar/ Voter id card/ Driving License/ Bank passbook (<6 months old)
UID or Aadhar Card

Verified copies of:

Electricity bills or Residence Telephone bills(not more than 6 months old).

Registered Lease and License agreement / Agreement for sale

Self-declaration by High Court and Supreme Court judges, giving the new address in respect of their own accounts

Identity card/document with address, issued by:

Central or State governments/ Statuatory or regulatory authorities/ PSUs/ Scheduled commercial banks/ Public financial institutions.

College affiliated to universities/ Professional bodies.

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