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Choosing the right plan is essential to ensure that you are adequately covered against all odds. We help you choose a right mix of plans based on your needs to help you achieve your financial goals.


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Existing Customers

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Making a claim

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Manage your policy

  • Pay premium
  • Switch funds / Redirect premium
  • Policy servicing
  • Policy details on SMS
  • Policy statements

General enquiries

Toll free Number: 1800–180–2266


SMS : Send 'ASK AVIVA' to 5676737

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Customer Service

Download Forms
Policy Servicing Forms:
To make changes in Customer Details
Name Change (Pdf, 1336 kb) Download
Address/Telephone Change (Pdf, 1336 kb) Download
Nominee Change/Addition (Pdf, 1336 kb) Download

To make changes in Policy Details
Switch/Redirection of funds (Pdf, 1336 kb) Download
Mode Change (Pdf, 1336 kb) Download
Frequency Change (Pdf, 1336 kb) Download
Change in Cover Level (Pdf, 1336 kb) Download

For Policy Payouts
Payout Form - Freelook / Partial Withdrawal 
For the Surrender Payout Form, please contact Aviva’s nearest branch or Customer Service Centre 

Bank Account Registration
Bank Account Registration For Direct Account Transfer(Pdf, 194 kb) Download

To Reinstate your Policy
Declaration of Good Health (Pdf, 140 kb) Download

To get Duplicate Policy
Duplicate Policy Request Form (Pdf,1336 kb) Download

Policy Assignment
Policy Assignment Request Form (Pdf,122 kb) Download

Fresh payment request form against Cheque not encashed / not received /Stale. Download

Claim Forms:
Claim Form - Death Download
Claim Form - Hospital Cash Benefit Download
Claim Form - Group Term Insurance Download
Claim Form - Gratuity Download
Claim Form - Critical Illness & Permanent Disability Download
Claim Form - Employer Questionnaire Download
Claim Form - Last Medical Attendant Report Download
Claim Form - Existence certificate for Annuitants Download
Claim Form - Existence certificate for Income Benefit Rider Download
Claim Form - Payor Rider Download
Claim Form - Surgical Cash Benefit Download
Document Guide – Death Claims Download
Document Guide – Rider Claims Download
Ombudsman Forms:
Annexure VI-For Ombudsman Offices Download
Annexure VI-A-FOR CUSTOMER Download
Annexure VII-A-INS. CO. CONSENT Download

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