Aviva First Family- a world of privileges
Aviva First Family is a differential service program for High Networth customers. The program was piloted in Delhi NCR and Kolkata in June 2008 and was launched across India this September.
In line with our brand promise of ‘No one recognizes you like Aviva; the Aviva First Family program promises to recognize our customers like no one else through personalized treatment. It means that we acknowledge, remember, value, enable and reward them.
- Membership criteria
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Any customer with a cumulative annual premium of 1 lakh or more provided the policies are Inforce. We will get in touch with you as soon as you cross the Rs 1 lakh premium mark.
- Membership benefits
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Priority Services: Whether you need document processing or the status of your investments, there is a special cell to take care of your queries. Enjoy priority services at every stage of your relationship with us. Be it a new policy issuance, changes made to your existing policy, renewal or feedback/complaints that you might have on any servicing related issue, quick action is guaranteed.
Specialized helpline: Avail the services of a priority helpline, created to provide solutions for select customers like you. Your calls are prioritized and attended to by a dedicated team of people, who will ensure that you get answers to your queries at the earliest.
For any clarifications relating to your policy servicing you can call us at 1800-180-2266 or write in to firstfamily@avivaindia.com
Financial Health Check: Get a complete financial needs analysis by speaking to the First Family servicing team on the Helpline numbers given above.
Health check up: Enjoy the convenience of free sample collection and test report delivery right at your doorstep. This benefit is currently valid in Delhi, Kolkata, Mumbai, Chennai, Hyderabad, Pune & Bangalore only. As a member you will receive this as a voucher in your welcome pack.
Product & Service updates: As an Aviva First Family member you will receive this information on a priority basis.